FAQ


UBC Broadcast

UBC uses an on premise email distribution tool for UBC Broadcast, with all data and software hosted on UBC servers.

UBC Broadcasts are the only email channel that goes to all faculty, staff, and students to communicate key updates, including updates about campus safety. As a result, you are unable to subscribe from them.

We make every effort to ensure that information sent out through this channel is appropriate to our various audiences.

Although every attempt is made to reduce duplication in messages sent and received, it is possible that individuals may receive multiple copies of messages due to forwarding, aliases, and other email issues.

Due to cross-postings, job classifications, and other related issues, it is possible that some overlap between groups will occur (e.g., some faculty members may receive a UBC Broadcast sent to the staff audience, and vice versa).

The faculty and staff audience is identified by the Human Resource Management System (HRMS) database. It is possible that those at other locations such as hospitals, Robson Square, Victoria, and overseas may receive a message destined for the Vancouver campus.


UBC Bulletin

UBC uses an on-premise email distribution tool for UBC Bulletins, with all data and software hosted on UBC servers.

UBC Bulletin are a key channel for communicating to UBC’s leadership. As a result, you are unable to subscribe from them.

We make every effort to ensure that information sent out through this channel is appropriate to the intended audiences of UBC Bulletin.


UBC Today

UBC is using a third-party email distributor called Campaigner. Based in Canada, their email service is used by higher education institutions across the country as well as a significant number of public sector organizations.

Yes. UBC has carried out a Privacy Impact Assessment with Campaigner. In accordance with the Freedom of Information and Protection of Privacy Act (FIPPA), all email data used to send UBC Today weekly emails is stored and accessed in Canada.

In addition, the Office of the University Counsel and the UBC Information Security Office has undertaken an evaluation of Campaigner and has approved its use for the purpose of sending UBC Today weekly emails.

In order for us to continually improve the weekly emails, we measure the number of people who open the messages and those who click any website links.  We do this through a system that seamlessly takes the user along a specific path to get to their desired website. This is why you may see http://trk.cp20.com/click/… when your cursor hovers over the link. During this process, the user experience is not impacted. If you click on a link you will be taken to that website


General questions

You may have submitted your personal email account with UBC Human Resources. To update your email address on record, log into the UBC HR Faculty Staff Self-Service portal with your CWL account and update your “Business email” field with your UBC email address. See How to Update Your Email Address for complete instructions.

UBC Broadcast, UBC Today and UBC Bulletin are delivered to the email address listed in the Human Resource Management System (HRMS) for faculty and staff.

To ensure that you receive important communications from UBC, please log into the Faculty and Staff Self-Service portal to check that your email address is accurate and up-to-date.

Note: If you are off-campus, please ensure that you first connect to the UBC myVPN service in order to access the self-service portal. Read instructions for setting up myVPN.

To update your email address, please follow these instructions.

It is critical that the UBC administration is able to reach UBC community members to share important announcements, especially in emergency situations. Please take some time to ensure that your contact information is accurate.